Quality Team
Main Content
Chief Medical Officer Leadership
 | Dr. Lisa Didion Chief Medical Officer |
 | Dr. Jennifer Hong Associate CMO - Children's |
 | Dr. Mildred Ridgway Associate CMO - Adult |
 | Dr. Phyllis Bishop Chief Quality Officer |
 | Dr. Zeb Henson Medical Chief of Staff |
 | Dr. Jay Shake Associate Medical Chief of Staff |
 | Candice Whitfield Administrator - CMO |
What does the CMO office do?
- Oversees an infrastructure for clinical quality improvement for UMMC
- Defines performance gaps in clinical services to inform leadership and as the basis for quality improvement programs
- Implements a process for setting quality improvement goals with input and buy-in from all branches of leadership
- Provides support services for UMMC with content experts who help the clinical staff do the work
- Oversees essential work for UMMC staff in their areas of expertise
- Defines the metrics (one source of truth) for quality improvement and for The Hospital Quality Scorecard
- Collects, manages and disseminates quality data monthly with an emphasis on engagement and transparency
- Supports data use and communication
- Completes required reporting of hospital and provider data on quality, safety and outcomes
- Standardizes content for communication: Clinical Intranet/Leadership Rounds
- Builds accountability: Quarterly data review with department chairs and nursing leadership